Appendix H

Statistics on Complaints, Notifications of Summons and Successful Prosecutions

Contract No. HY/2012/06 – Widening of Fanling Highway – Tai Hang to Wo Hop Shek Interchange

	Date Received	Subject	Status	Total no. followed up by the ET this month	Total no. followed up by the ET since project commencement
Environmental complaints	19 December 2013	EPD referred a complaint from Lot no. 116 of Fui Sha Wai at Tai Hang of Tai Po which is concerned about the construction noise and diesel-like smell generated from construction activities nearby which caused nuisance and health problems on 19 December 2013 morning.	Closed	1	8
	24 February 2014	EPD referred an air-and-odour complaint on 24 February 2014. The complainant complained about the construction site located near the bus stop in Fui Sha Wai, Tai Hang, Tai Wo Service Road West. When construction works were carried out, odour, white smoke and dust were generated. The complainant asked for follow-up actions.	Closed
	23 October 2014	EPD referred an air complaint on 24 October 2014. A resident complained against the excavation works of Tai Wo Service Road West between Nam Wah Po & Tai Hang Tsuen, which have piled up high stockpiles, causing serious dust nuisance to his house. The resident also complained that the stockpiles have not been covered and watered properly. He now requires the EPD to follow up. The location of complaint is near Lamppost Location EB5717.	Closed
	31 December 2014	EPD referred a water complaint on 31 December 2014. The complainant complained about the muddy river outside Tai Hang Village Office on 29 December 2014. It was suspected that the muddy water was discharged from the construction works of the Project. He required the EPD to follow up.	Closed
	25 March 2015	EPD referred a water complaint on 25 March 2015. The complainant complained about the generation of the smell of gasoline from the Widening of Fanling Highway construction site on Tai Wo Service Road West, causing serious nuisance to nearby houses. The situation has continued for a few weeks and she asked the EPD to follow up as soon as possible.	Closed
	5 January 2017 (Referred by the Contractor on 13 January 2017)	A complaint was received by the 1823 enquiry and complaint hotline on 5 January 2017. The complaint was referred to the Environmental Team by the Contractor on 13 January 2017. The complainant complained against the dust emission generated by the Widening of Fanling Highway construction site on Tai Wo Service Road West near Tai Hang Village. The complainant also complained that Highway Department did not conduct road surface cleansing, which affects residents’ health. He/she now requires the Highway Department to follow up.	Closed
	22 May 2017 (Referred by the Contractor on 23 May 2017)	A complaint was received by the 1823 enquiry and complaint hotline on 22 May 2017. The complaint was referred to the Environmental Team by the Contractor on 23 May 2017. A complainant complained that construction noise was caused by the erection of noise barrier on Tai Wo Service Road West near Tai Hang Village on Sunday(s). The complainant concerned about if any Construction Noise Permit is issued by the Environmental Protection Department.	Closed
	25 February 2018 (Referred by the Contractor on 1 March 2018)	The 1823 enquiry and complaint hotline received a complaint on 25 February 2018. The complaint was referred to the Environmental Team by the Contractor on 1 March 2018. A complainant complained that noise nuisance was caused continuously by road construction works at Fanling Highway near Tai Hang Village during 01:30 to 04:00 on 25 February 2018. The complainant concerned that the nuisance affects residence and asked for follow-up action from the related department.
Notification of summons	-	-	-	0	0
Successful Prosecutions	-	-	-	0	0

Contract No. 02/HY/2015 – Provision of Bus-Bus Interchange on Fanling Highway Kowloon Bound

	Date Received	Subject	Status	Total no. followed up by the ET this month	Total no. followed up by the ET since project commencement
Environmental complaints	-	-	-	0	0
Notification of summons	-	-	-	0	0
Successful Prosecutions	-	-	-	0	0